This policy explains when refunds may or may not be available for paid NUppel website plans, renewals, domain transactions, and related billing events.
A limited 14-day refund window applies only to the initial purchase of a new paid website plan.
Auto-renewals, manual renewals, plan upgrades, add-ons, and similar later charges are treated as non-refundable by default.
Domain purchases, renewals, transfers, and registrar-processed domain requests are generally non-refundable.
Chargebacks, plan hopping, repeated refund behavior, or other abuse patterns may lead to refund denial and account review.
Quick overview
scope
This policy defines the refund and cancellation rules for paid NUppel website plans, renewals, domain actions, and certain related paid services.
This policy intentionally separates cancellation from refund. Cancellation stops a future renewal; refund refers to the return of money already charged under limited conditions.
This policy does not override non-waivable consumer rights that may apply under mandatory law. At the same time, the existence of such rights does not mean every payment is automatically refundable.
core-policy
NUppel's default model is a limited refund window only for the initial purchase of a new paid website plan.
For the initial purchase of a new paid website plan, you may request a refund within 14 days of the purchase date. This window is not intended to support repeated trial-and-refund behavior.
Outside that initial window, charges are treated as non-refundable unless they involve a billing mistake, a duplicate charge, or a clearly failed provisioning event.
Billing / renewal
The 14-day refund window applies only to the first purchase of a new website plan and does not extend to renewals, upgrades, or similar follow-on charges.
eligible-first-purchase
Refund eligibility is limited to the first purchase of a new paid website plan.
non-refundable-items
Unless required otherwise by law or explicitly stated by NUppel in writing, the following are treated as non-refundable.
monthly-yearly
Both monthly and annual plans follow the same core logic: the initial purchase may have a limited window, but there is no default prorated refund afterwards.
Annual plans may still qualify for the initial 14-day first-purchase window. After that point, unused remaining months do not create an automatic prorated refund right.
Monthly plans follow the same principle: beyond the initial first-purchase window, cancellation affects future billing but does not create a prorated refund for the current billing period.
Billing / renewal
No-prorata means that unused days, weeks, or months in an active paid term do not automatically convert into a partial refund.
domain-purchases
Domain-related transactions are treated more strictly because they usually create registrar or registry cost immediately.
Domain purchases, domain renewals, domain transfers, and domain requests that have already entered registrar or registry processing are generally non-refundable.
If a domain order never completes due to a technical failure on our side or a partner provisioning failure, the related domain charge may be eligible for refund review. Once a domain has been registered, reserved, processed, or transferred into an external workflow, refund rights generally do not arise.
Domain / third party
Domain processing depends on registrar, registry, and technical provisioning rules, which is why domain charges are treated separately from general plan refunds.
included-domain
If a plan included a free, discounted, voucher-based, or bundled domain benefit, that benefit does not remain cost-free after a refunded plan by default.
Important
This section exists specifically to avoid a result where the plan is refunded but the domain cost remains permanently absorbed by NUppel.
billing-errors
Technical billing mistakes are handled separately from the general no-refund rule.
These exceptions do not create a broad refund right. They are limited to genuine billing mistakes, duplicate charges, or clear technical failures.
chargebacks-abuse
The refund process may not be used to pressure, exploit, or bypass the billing system.
cancel-vs-refund
Cancellation and refund are different actions and should not be treated as interchangeable.
Cancellation stops the next scheduled billing cycle from renewing. By itself, cancellation does not automatically entitle you to a refund for the current period.
Refund means that money already collected is returned under a narrow set of conditions. An approved refund may also accelerate the removal of premium benefits tied to the refunded service.
Important
In a normal cancellation, access may continue until the current billing period ends. In an approved refund, refunded premium benefits may be removed sooner.
post-cancel-access
Normal cancellation and approved refund can lead to different access outcomes.
data-export
This refund policy does not independently create new retention or export promises beyond other platform rules.
A cancellation or refund request does not automatically mean that data will be preserved for a specific separate timeline or that every item will always remain exportable in the same way.
Questions about retention, account lifecycle, or export behavior should be read together with the Privacy Policy and the product experience actually available at the time.
how-to-request
Refund or billing-correction requests must be submitted through a written support channel.
You may submit the request through help@nuppel.com. We may ask for additional verification, invoice details, or payment evidence where appropriate.
review-timeline
Refund requests are reviewed rather than instantly approved, and payout timing can vary.
Requests may be evaluated using billing records, technical logs, provisioning state, and the limited exceptions described in this policy. If approved, refunds are generally returned to the original payment method where possible.
Banking and payment network timelines vary, so this policy does not promise that every approved refund will complete within one fixed number of business days.
changes
We may revise this policy over time, and the latest version may become effective when posted on the platform.
contact
You may contact us in writing for refund, cancellation, duplicate-charge, or billing-related questions.
The current default contact channel is help@nuppel.com. If separate billing or refunds mailboxes are introduced later, this page can be updated at the content level without redesigning the layout.
Refund contact
Use this channel for refund, cancellation, duplicate-charge, or billing-related requests and questions.